Does your charity shop POS software make it easy for volunteers to support your mission?
Charity shops, op shops, and community enterprises are the heart of many local neighbourhoods. These businesses are unique and loved, providing a vital service to the community and raising essential funds for their causes.
To support this work, Tower Systems provides POS software built for the specific needs of the non-profit sector.
As part of our commitment to giving back, we offer our software at half price to registered charities and community enterprises across Australia and New Zealand.
Designed for volunteer success and ease of use
In a community enterprise, the ability for staff to learn the system quickly is essential. High volunteer turnover means you need a POS interface that is intuitive and simple to navigate. Our software is designed to be easy to learn from the first shift.
To support your team, we can record training videos specific to your shop's procedures. These videos remain available for future volunteers, ensuring consistent and accurate use of the system. This reduces the training burden on managers and helps volunteers feel confident and capable in their roles.
Security and transparency for peace of mind
Security is a primary focus for non-profit retailers. You can lock down specific parts of the software to ensure that sensitive data or administrative functions are restricted to management access only. This allows volunteers to process sales while keeping back-office functions secure.
The system guides every process with built-in checks and balances. It also provides hidden tracking tools, allowing you to investigate any discrepancies should the need arise. This transparency is vital for maintaining the trust of your donors and the integrity of your organisation's mission.
Flexible inventory and smart loyalty tools
Charity shops manage a diverse and unpredictable mix of inventory. Our software allows you to manage stock exactly how you need it. You can sell by barcode, product code, department, or specific price points. Whether you need to track individual high-value items or report on broad categories like "Ladies Clothing," the system scales to your requirements.
While many systems offer complex points-based loyalty, we have found that a "cash-off" approach works best. People understand money. Our loyalty tools can produce a receipt showing a specific dollar amount a shopper can save on their next visit. This transparent reward is proven to encourage at least 20% of shoppers to spend more during their current transaction, increasing the funds raised for your cause.
Advanced AI features to save time
Our POS software is AI-enabled with direct integrations for ChatGPT, Google Gemini, and Anthropic. These embedded tools help your management team work more efficiently.
You can use AI to import supplier invoices automatically for new-goods stock or to generate professional descriptions for high-value donated items being sold online. The AI also allows you to tap into deep business performance insights. You can analyse complex reports in seconds to see which departments are performing best, helping you make better decisions about floor space and pricing.
Connected retail and community support
Your op shop can reach supporters far beyond your physical front door. Our software integrates seamlessly with Shopify, Magento, and WooCommerce. This allows you to list unique or high-value donations online, with inventory levels synchronising automatically across both platforms.
We also offer direct links to Xero for transparent accounting and integration with platforms like Tanda or Deputy for roster management. For community engagement, you can manage specific pricing for local clubs or community groups. Our software is Australian made and supported, and we invite all involved in your operation to see it for yourself through a live, obligation-free demonstration.
Connected retail and community support
- We do not charge a fee per transaction.
- You can choose the EFTPOS provider you prefer.
- After-hours access for urgent system queries.
- You can run the software in premise or in the cloud.
- We only serve local independent retailers. Every customer matters to us.
Our software is constantly evolving. We listen to the feedback of the local retailers we serve to ensure the system remains relevant and powerful.
Contact Us
Australia Phone: 1300 662 957 Email:
New Zealand Phone: 0800 444 367 Email:
