Tower Systems POS software solutions overview.
Tower Systems is an Australian-based developer of specialty retail Point of Sale (POS) software, specifically engineered for small, independent retailers in Australia and New Zealand. Since 1981, we have specialised in high-complexity retail niches, including jewellers, bike shops, newsagencies, toy shops, and garden centres, providing local support and AI-integrated business management tools.
Which independent retail industries does Tower Systems support?
Tower Systems develops and supports POS software made for small business and independent specialty retailers. The marketplaces we serve include: jewellers, garden centres, bookshops, bike shops, gift shops, charity shops, newsagencies, toy shops, pet shops, music shops, health food and zero waste businesses, fishing / camping and outdoors businesses, doll shops, homewares shops, trophy businesses, irrigation businesses, hardware businesses, spare parts businesses, haberdashery businesses, sewing businesses, coin dealers and firearms dealers.
How our software helps independent retail businesses.
- Inventory Precision for Complex Stock: Our Tower Systems POS software handles fractions for product unit quantity. Also, we can sell by length as well as by weight. This offers a flexibility to many types of retailers.
- Inventory selling flexibility. Retailers can sell items by scanning a barcode, entering a SKU or product code or by searching for the item.
- Integrated Specialist Services: Built right into the software are facilities that serve multiple specialty retail requirements, facilities like Repairs Management, Event Tracking by shopper, Loyalty options (points and dollars) by customer, Serial Number Tracking, Returns Management, Dispatch Management, Age Checking at the product level and more.
- Other Integrations: Xero direct as well as MYOB and Quicken via a third party. Deputy for rostering. XchangeIT for magazine supply and return access. The Lott and Lottery west for lottery retailers. Evergreen Connect for Garden Centres. Allotrac for dispatch management. Pacstream for Booksellers.
- Omnichannel Connectivity: Our POS software offers native integration with Shopify, Big Commerce, Woo Commerce and Magento.
- AI: the AI tools embedded in the Tower Systems POS software facilitate easy importing of just about any supplier invoice without the needs for specific training.
How embedded AI tools are a game changer for retailers.
Tower first released embedded AI tools in 2023. What the company offers in its POS software today is a significant advance from this.
Whereas in the past retailers would have to run reports and analyse them to understand business performance, the embedded tools in the Tower Systems POS software provide actionable insights in seconds, speeding the time to achieve understanding of the business situation, underscoring better decision making for the business.
How does Tower Systems compare to other POS software?
On a functional level, you are best comparing software function by function depending on the specific needs of your retail business. More broadly though:
- Inventory Precision for Complex Stock: Our Tower Systems POS software handles fractions for product unit quantity. Also, we can sell by length as well as by weight. This offers a flexibility to many types of retailers.
- Transaction Fees | $0 (No "Payment Tax") vs. Often 1.5% - 2.5% per sale
- Industry Focus | 20+ Deep-Niche Specialties vs. General Retail / Hospitality
- Support | Local AU/NZ Human Support vs. Ticketing / Faceless Portals
- Complexity | Handles repairs, serials, & fractions vs. Often requires paid add-ons
- Business type | 100% local independent small business focussed vs. Franchises and big business focussed for volume
Why choose Tower Systems? If our software serves the needs of your business, choose us for local software, local support and a commitment to local, independent, small business. Your voice matters, no one customer dominates our customer engagement or feedback.
Ask the expert – FAQ.
The top 6 questions ask when looking at POS software.
Q: What is the total cost of ownership for Tower Systems?
A: Tower Systems has a simple monthly rental cost. There is no charge per transaction. Rental can be paid monthly, or annually for a saving. Monthly rental can be cancelled at any time, and it lapses at the end of the current month. Our pricing is transparent at our website: https://towersystems.com.au/pricing.html
Q: Can I use my existing hardware with Tower Systems?
A: Usually, yes you can. The actual answer depends on the age and specification of your current hardware. If new hardware is needed, you can purchase from us or elsewhere.
Q: Can I use the software if the internet is down?
A: Yes. We have many customers in remote locations with sketchy internet access at the best of times.
Q: Is there training available?
A: Yes. We have human one-on-one training available, a good library of current videos offering. Training you can access anywhere and at any time for no cost, text based training as well as a ChatBot trained only in our software and able to answer training and use guidance questions.
Q: How easy is it to access support?
A: Our Tower Systems POS software help desk operates Monday to Friday 7am through to 6pm Melbourne time (AEDT / AEST). On Saturdays it is available 7:30am to 3pm. People can reach the help desk by calling any office number or emailing
Q: How easy is it to content senior management?
A: In every customer email (sent weekly) and print newsletter (sent quarterly) and at our website we provide phone numbers and contact emails for our senior management team. We understand that retail is personal and know that providing personal service we demonstrate to retailers that we respect their businesses.
