Frequently Asked Questions.
Where are you based?
Our head office in in Hawthorn, Victoria - 3A Lynch Street. We’d love you to visit! We also have offices interstate.
Who owns Tower Systems?
Mark Fletcher. Ph: 0418 321 338 or email: mark@towersystems.com.au.
How many customers do you have?
More than 3,500.
Do you sell to big business?
No.
Why do you only sell to small business retailers?
There is a difference between the needs of small business owners and big business owners. We prefer to have many customers than a few big customers. We understand small business retail and we love helping small retail businesses flourish.
How can I find out more about your software?
Contact one of our sales people and they will show you our software for your type of business. This demonstration can be online or in your business.
How often is your software updated?
Constantly. We usually release three major updates a year.
What is in the updates?
The majority of enhancements are determined by our customers through a transparent suggestion and voting process.
Do I have to pay for software updates?
Updates are included in our software support package.
How can I get support for the software?
You can call or email our help desk. Plus, our comprehensive knowledge base is available online 24/7. Plus we have a user Facebook group.
Do I have to buy hardware from you?
No. We have a hardware spec sheet that is freely available from our website.
Do I have to keep paying to access your software once I purchase it?
No.
Is software support coverage mandatory?
No.
How can I tell how busy the help desk is?
If you log into our website, the first screen you see shows the current call queue as well as how many calls we have handled so far today.
Can I rent your software?
Yes, for as long or as short as you want.
Can I lease the software?
Yes.
Your software is more expensive than other software I am looking at - why?
It could be that the other software you are looking at is not as comprehensive as ours. It could also be you have not been informed of the total cost of ownership of the other software. We think our pricing is fair based on what we have invested in our software and the comprehensive services with which we back our software. We believe in the maxim - you get what you pay for.
How can I learn more about your software once I have it installed?
We run weekly online live training workshops. They are free. Supported customers can have as many telephone based one on one training sessions as they want. 24/7 you can access our knowledge base that includes training videos.
What does "off the shelf software" mean?
It means the software3 offered for purchase is sold as is at that point in time. Unless your contract states otherwise, no customisation is offered.
What if I want a facility that is not in your software?
If you already use our software, suggest it via our transparent Software Ideas facility. If you do not currently use our software, please outline your requirements to your sales person, preferably in writing.
Can I backup to the cloud?
Yes. We offer a safe and secure service for this?
Can I use the software for a pop-up shop or outpost?
Yes.
Can you convert data from other software?
Usually we can. Let us see your data first before we provide a certain answer for you.
Do you sell through agents?
No.
